Find the vehicle entrance
Share the entrance street, ramp, parking level, space number, and lowest posted clearance. A building lobby address may not lead to the usable vehicle access point.
Check property rules
Ask management or security whether a tow truck may enter, where it may wait, and whether identification or authorization is required. Confirm whether the vehicle can be moved to a safe loading area.
Explain the vehicle condition
Tell the operator about locked wheels, flat tires, a dead battery, collision damage, or missing keys. A low-clearance pickup may need different equipment and pricing than a street pickup.
Garage clearance
Ask the parking facility for posted height, ramp width, and access rules. Those facts determine whether standard tow equipment can enter or a different recovery plan is needed.
Have these details ready
- Entrance and height
- Level and space
- Gate or security access
- Vehicle mobility
Call (917) 525-5369 for a new request. Availability, equipment, timing, and the final quote are confirmed before dispatch.