Safety comes before a tow
If anyone is injured, there is fire or smoke, or the vehicle blocks moving traffic, call 911 and follow the responding authority. Do not wait beside an active lane or try to move a damaged car unsafely.
Give a usable pickup point
Share the street and cross street, travel direction, nearest building or entrance, and whether the vehicle is in a tunnel, garage, bridge approach, or restricted roadway. The exact position matters more than a neighborhood name.
Describe what the truck will meet
Explain collision damage, locked wheels, leaks, missing keys, and whether the vehicle can roll or steer. Ask the operator to confirm equipment, availability, estimated arrival, and the complete quote before dispatch.
When traffic is involved
If the vehicle is stopped in an active lane on Queens Boulevard, Hempstead Turnpike, or an expressway approach, move to safety and contact emergency authorities as needed. A routine tow request begins only after the scene is safe.
Have these details ready
- Safe location and cross street
- Vehicle mobility and damage
- Receiving destination
- Availability and quote
Call (917) 525-5369 for a new request. Availability, equipment, timing, and the final quote are confirmed before dispatch.